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Questions
FAQ Videos
Cyrious FAQ Videos are videos that answer many common questions our users might encounter such as:
- I forgot to close out ..what do I do now?
- I closed out on accident ...what next?
- How do I customize my explorer view?
- How do I setup Cyrious Control to automatically schedule a follow up call when an estimate is created?
- How do I export to my Accounting Software?
- SSLIP Error, how do I fix this?
You can log in at the top of this page or go back to the Cyrious Software home page and use your username and password to login.
If you need help with your username or password please contact Cyrious Tech Support at 1-888-552-9823.
Answers
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How do I install the HASP Security Key
Drivers? |
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For an
automated install, please download the Aladdin HASP Security Key
Drivers from our downloads area.
Aladdin Website:
HASP Device Driver GUI Installation (Hdd32.exe)
Cyrious Website:
HASP Device Driver GUI Installation
(Hdd32.exe)
For a command-line installation, please refer to the following
document for detailed instructions.
Aladdin Website:
HASP Device Driver Command-Line Installation
Cyrious Website:
HASP
Device Driver Command-Line Installation
Instructions:
HASP Command-Line Driver Installation Instructions
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What
should I do before installing Cyrious SMS? |
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For detailed
pre-installation instructions, please see the "Installation
and Upgrade"
guide.
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Are
there any operating system limitations? |
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Yes. The Windows NT
family and Windows 9x family of operating systems are not entirely
compatible. Cyrious does not recommend operating in a NT/2000 and
Windows 9x hybrid environment. There are however several steps that
can be taken to minimize potential network problems. Please contact
Cyrious Software Technical Support for further assistance.
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Is it possible to move the SMS V8 Server to a Client and to make
the old Server a Client? |
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It is
possible to move the POS Server from one computer to another. Before
moving the server to another computer, back-up the following
folders/files: Data, Reports, and SMSStoredata.mdb/SMSSystemdata.mdb. Please contact Cyrious Software Technical
Support for assistance in moving the server.
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How
do I install a new POS Client? |
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Click here to go find the instructions on installing Cyrious POS
onto a new Client machine.
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How
do I duplicate the pricing from another location? |
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At the location whose
pricing you want to duplicate, open Cyrious then follow the steps
below:
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Click on File in the
menu bar
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Choose Export then
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Choose Product Data.
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Follow the on-screen
instructions to create a product file.
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Take this file to the
other location. You may email it or copy it on a disk. Once at that
location, open Cyrious then follow the steps below:
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Choose File
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Choose Import
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Choose Product Data.
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Select the file you
created at the other location and follow the remaining on-screen
instructions.
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How
do I import my accounting data to QuickBooks, Simply Accounting, or
other accounting software? |
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For detailed
information on setting up the accounting export, open the Cyrious Help
File by clicking on Help, then Help Contents. Select the Accounting
Export topic from the menu. If you have any additional questions,
please contact Cyrious Software Technical Support.
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How
can I email estimates? |
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To setup the email
options in Cyrious, select:
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Mgmt
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Set-Up
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Set-Up User Options
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Select the "Email
Options" tab
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Fill in your name,
email address, and outgoing mail server as given by your email
provider.
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Once that information is saved, open an estimate to be
emailed.
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Click on the Print
button
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Select Print Estimate.
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At the top, choose the
Email tab.
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If the customer has an
email address in the system, it will automatically appear in the Send
To box.. If not, you may type one in now.
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Press "Send".
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A confirmation notice
will tell you the email has been sent.
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I
just found out a customer is tax exempt. How do I correct this in the
system? |
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Open the Browse window
and select the customer record. Click on the edit button. On the
Company Tab check the "Tax Exempt" box. Fill in the Tax Exempt Number,
then click the save button. All future orders for this customer will
be tax exempt. If you need to change the tax status on any current
orders, you will need to edit these and change the tax status on the
Order Totals tab.
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What
graphics file formats does Cyrious SMS support? |
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For production artwork,
sketches, and logos, Cyrious SMS only supports Windows bitmap (.bmp)
files.
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What
should I do if I get an error "Index out of date"? |
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This represents an
error in the index files in your Cyrious database. Call Cyrious
Technical Support for further assistance on this issue using the
Database Rebuild utility (DBRebuild.exe). If you would prefer to rebuild the database yourself, please follow the steps provided
at your own risk. Click here for Instructions.
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How
do I create hidden lines in an order? |
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Hidden line items, or
"child items" are used to group related items within an order or
estimate. The price of a child item is included in the parent items
price. From within an order or estimate once an item is created, the
box labeled "child" may be checked. It will become a child of the line
above it. If you have the "Show Advanced Screens" option selected in
User Options you can use the Promote and Demote buttons.
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What should I
do if I get an error that reads "Directory is controlled by another
.NET file"? |
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This message usually
represents a problem that occurs when two different computers are
accessing the same data, but one of them is incorrectly set up.
First, close Cyrious on all machines. Then go to:
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Start
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Find
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Files or Folders.
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Search for DOX on the
drive where Cyrious is housed.
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Delete all files found
named PARADOX or PDOXUSRS with extensions of .NET or .LCK.
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Restart Cyrious.
If the error message
persists, contact Cyrious Technical Support or if you would prefer more detailed instructions, please follow the steps provided
at your own risk. Click here for Instructions.
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Cyrious
SMS says I am operating in Demo Mode, or my Key will expire. What
should I do? |
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This is likely because
the preliminary time limit on your key has expired or the drivers for
the Aladdin Security key are not installed or may have become corrupt.
You may download the Aladdin security key drivers from our Downloads
page located under Tech Support > Downloads. Call Cyrious Tech
Support for key authorization information.
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How
often should I back up my data, what should I back up, and how do I do
it? |
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Cyrious
recommends rotating your data backup media and moving weekly data
backups off premises. A strict backup policy should be implemented to
your daily closure procedure. Performing a daily backup of your data can
save you countless hours should a catastrophic event occur, such as:
System Theft (robbery), Severe weather causing system failures, Database
corruption, etc.
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Backup Hardware |
Recommended Media |
| Zip Disk |
100mb/250mb |
| CD Writer |
CD-R (Write-Once)
Cyrious does not recommend using CD-R/W media. |
| DVD Writer |
DVD+/-R
Cyrious does not recommend using DVD+/-RW media. |
| Network Backup |
Off-site (online) Backup |
| Cyrious
recommends moving a weekly backup off-site. A backup to a separate
computer in your store will not protect you against robbery (system
theft), severe weather (tornados, lightning), etc. |
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Program |
Default Data Location |
| SMS v2000
(Single User) |
C:\Pos\Data3
C:\Pos\Mktg
C:\Pos\Custom Reports |
| SMS v2000
(Network Installation) |
P:\Pos\Data3
P:\Pos\Mktg
P:\Pos\Custom Reports |
| SMS v8
(Single or Network) |
C:\Program Files\Cyrious\SMS\Data
C:\Program Files\Cyrious\SMS\Reports |
| Control
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C:\Program
Files\Cyrious\Control
Filename:
Storedata.mdf
Filename: Storedata.ldf or Storedata_log.ldf |
Notice: Do not utilize the commonly
method of "dragging and dropping"
the folder you are wishing to back up. A procedure such as this can
cause critical files to be lost or overwritten.
A more proper procedure to be utilized is: Right-Click (Copy),
Right-Click (Paste). |
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Folder Name |
Folder Contents |
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Version 2000 |
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| Data3 |
Contains all information
pertaining to customers, invoices, estimates, payments, etc.
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| Custom Reports |
Contains all SMS report
files, including custom templates unique to your store. These could
include: custom estimate, invoice, work order, etc.. |
| Mktg |
Contains all saved
marketing queries and/or reports |
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Version 8 |
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| Data |
Contains all information
pertaining to customers, invoices, estimates, payments, etc.
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| Reports |
Contains custom templates
unique to your store. These could include: custom estimate, invoice,
work order, etc. |
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Control |
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Control
Storedata.mdf
Storedata.ldf or Storedata_log.ldf |
Contains all information
pertaining to customers, invoices, estimates, payments, etc.
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Back to FAQ
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My
icons have changed sizes, or they no longer have text under them, or
they are missing altogether. How can I correct this? |
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This is caused when the
toolbars are moved, resized, or changed by the user. They can be reset
to their defaults by selecting:
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View
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Reset All.
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I
have questions on how to start a Marketing
plan using the Cyrious Marketing program. Are there any examples? |
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There are several
examples available in the online help for the Marketing program. To
access the online help, press the F1 key on any screen, or select Help/
Help Topics from the menu bar.
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I
have a message that says "Support Expired". What does that mean? |
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It means that your system
no longer recognizes your support contract. Contact Cyrious Technical
Support if you believe this to be an error. This message will not
disable any features in your system. It is simply a notice to let you
know that you are no longer on a support contract.
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I have a message that
says "Order/Customer is Locked by ____ user.". How do I fix this problem?
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It means that the customer, order, or
estimate that you are attempting to access is being edited by another user at
this time. To resolve this error, please follow the steps below.
1.
Close
Cyrious on all systems.
2.
Re-open
Cyrious on your system and attempt to perform your
desired changes as previously intended.
3.
If
this fails to resolve your problem, within Cyrious
click on Mgmt > Maintenance > Utilities > Clean-up Databases
4.
Read
the notice prompt and press YES to proceed with the cleanup.
5.
Once
the Clean-up has completed, close and reopen Cyrious.
If this fails to resolve the problem,
please contact Cyrious Technical Support for
further assistance with this matter.
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